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Satisfaction
Guarantee
We are
constantly looking for ways to improve our customer
service and satisfaction. We stand behind all of the
products we sell and offer a 30 day money back
guarantee on our products. See below for details.
30
day Money back Guarantee and Return policy on
all unused products (except prescription drugs,
special order items and items that require refrigeration). If you wish to return an item
within 30 days of receiving, please write to us at
sales@allveterinarysupply.com or call us to receive
an RA #. We will credit your card account (less
shipping) after we have received the returned
merchandise. Items must be returned in original
manufacturer packaging, new/unused, and in re-sellable
condition in order to receive a credit. There will be
NO RETURNS AFTER 30 DAYS ON ANY PRODUCT. ALSO, NO
RETURNS AT ALL ON SPECIAL ORDER PRODUCTS, PRESCRIPTION
DRUGS AND PRODUCTS REQUIRING REFRIGERATION.
Damaged
Products must be reported to carriers and All
Veterinary Supply within 72 hours of receiving:
UPS:800-742-5877, FedEx:800-Go-FEDEX. and All Veterinary
Supply 305-599-6125.
Incomplete/Incorrect
orders must be reported to All Veterinary Supply at
sales@allveterinarysupply.com or 305-599-6125 within
48 hours of delivery.
Returns To:
All
Veterinary Supply
ATT:
Return Department
8115 NW 33 Street
Miami,
Florida. 33122
Note: Please
include RA# with return.
SHIPPING
We offer
several choices using UPS for domestic orders and FedEx
for international Orders. The rate will depend on the
weight, bulk and destination of the order, as well as the
service (Ground, Next Day, 2nd Day) you request. If your
order is domestic, the shipping cost will be
automatically calculated when you complete your order.
For international orders, the rate will be calculated
manually by our office staff and emailed to you for approval.
All orders are processed on the same day they are
received(during hours of operation) and shipped within 1 business day. If there is
a back order on any product you will be notified via
email. Items that require refrigeration are only
shipped Monday-Wednesday or Monday-Thursday for next day
air orders, in order to avoid spoilage over the
weekend.
Please take
into consideration that the shipping department is
closed on weekends and national holidays, when deciding
which shipping service to use. For Example, if ordering
on a Thursday or Friday it would not be beneficial to
use 2nd Day air as the products will not arrive until
after the weekend. Also, U.P.S. does not deliver on
weekends and the day the package is picked up does not
count as one of the shipping days. If you are in
Florida, you do not need to choose Next Day or 2nd Day
air because since we are also in Florida, most packages
arrive within 1 to 2 days of ordering via Ground anyway.
For any
questions please email us at:
sales@allveterinary.com or call 305-599-6125.
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